MANAGED SERVICES

Advances in technology have complicated an already dynamic IT infrastructure. Don’t let your organization get side lined and lose profitability due to preventable IT issues. With managed IT services, you can rest assured that your IT infrastructure stays functional around the clock.

IT Services Management

Addressing the demands of your IT infrastructure requires a dedicated service provider who can help enhance your business experience. As a proactive enterprise service provider, STI’s team successfully executes mission critical services that ensure the high availability of your IT infrastructure while minimizing risks.

The enterprise services provided covers your applications and storage, security, networks, OS and hardware and enterprise management systems. Enterprise Services provides leveraged experience brought about with highly qualified, multi-skilled professionals who provide a robust C-SAT oriented SLA based service delivery.

Facility Management Services

Your company runs critical applications to ensure business runs like clockwork. However for that to happen, applications need to run like clockwork, likewise with the IT infrastructure supporting them. That’s what STI ensures with their Facility Management Service. On-site engineers backed by a team of remote experts ensure quick recovery from any system failure, they coordinate and follow-up with third party vendors/service providers for equipment under warranty. STI’s objective is to ensure that your business sees as little downtime as possible.

AMC

STI’s managed IT services are here so you can get back to doing what you do best. Our IT support engineers help your internal IT team quickly resolve technical issues as they arise, taking care of the smooth functioning of all your IT resources, from data centers to networks, from servers to storage and from desktops to connectivity. STI offers support, remotely and on site, if there is a breakdown of any sorts with the IT infrastructure. All these services can be customized to your needs, and the service levels based on your business demands. STI offers remote monitoring and resolution, 24×7 support, and on-site support to all its customers.

Support Engineers (L1+L2+L3)

Top level Involvement (IT Manager + Sr. Manager + Directors)

Flexible Hours (Full-time + Part-time + Weekly + Hourly)

Remote Location Support

Client Location Support