Back
Roadblocks:
- Struggling to monitor three very critical sites which has 1500 devices (which included critical servers and end points) and 8 business critical applications.
- Consolidating the services of various tools within the current setup was a tedious task.
Customer Needs:
- A Single Infrastructure monitoring tool
- Customization to automate processes and integrate with Service Now
- Application Monitoring
- VOIP Monitoring for Avaya platform
- VRF Monitoring for MPLS links
- Monitoring for Hyper V environments
- BGP / EIGRP Monitoring for router links
- Virtual Domain Monitoring in Firewalls
- HTTP Hits Monitoring for Proxy
- Process-level CPU & Memory Utilization Monitoring in Servers
- Virtual Servers Infrastructure Monitoring
Smart Solutions:
- Collaborated with OEM partner EverestIMS to conduct a thorough study to ensure all customer requirements were addressed.
- Virtual Domains (vdom) monitoring in Fortinet Firewalls was customized in the tool.
- A separate dashboard was configured for critical links of their network (including link status, data points & graphs) along with Radware Load Balancer monitoring etc.
- 95th Percentile report for bandwidth utilization monitoring of network links.
Breakthroughs:
- The customer is now capable of monitoring business critical applications, device utilization, and threshold monitoring, all within a unified dashboard.
- Integration with the Service-now tool has eliminated the need for additional manpower costs related to scripting and managing multiple tools.
- Server Process CPU & Memory Utilization monitoring aided in quickly diagnosing server performance issues.
Insights:
- Completion of the proof of concept (POC) and the way we effectively demonstrated key differentiators was one of the key reasons why the customer decided to get us onboard.
- Conducting an in-depth study to understand the root cause of network faults and to build an accurate simulation of their IT infrastructure on multiple dashboards guided us in solving the issue efficiently.
